Introduction
When placing an order online, it’s not uncommon to change your mind or encounter unexpected circumstances that require you to cancel your purchase. If you’ve made a purchase on the Adidas website and need to cancel it, this comprehensive guide will walk you through the process step-by-step. Whether you need to cancel your entire order or just a few items, we’ve got you covered.
QUICK ANSWER
To cancel an Adidas order, log in to your account, go to order history, find the order, and follow the provided cancellation instructions.
Steps to Cancel Your Adidas Order Online
To cancel your Adidas order online, follow these simple steps:
- Visit the order tracker on the Adidas website.
- You’ll need your order number and email address to proceed. You can find your order number in your order history or the confirmation email Adidas sent you when you placed the order.
- Enter your order number and email address in the designated fields.
- This will allow Adidas to locate and verify your order details.
- Click on the “Cancel items” button.
- It’s important to note that this button is only visible for 15 minutes after placing your order. Be sure to act quickly if you wish to cancel your purchase.
- Select the items you want to cancel from your order.
- Carefully review your order and choose the specific items you wish to cancel. You may also be required to provide a reason for cancellation.
- Confirm your cancellation.
- Once you’ve selected the items you want to cancel, confirm the cancellation to proceed.
- Wait for the cancellation process to be completed.
- Adidas will process your cancellation within 2-4 hours. During this time, they will refund your payment or ensure that you are not charged for the cancelled products.
- Check your email for a confirmation.
- Adidas will send a confirmation email to the address you used to place your order once the cancellation has been processed.
Cancelling “Back-in-Stock” Items
If you have purchased a “Back-in-Stock” item from Adidas and need to cancel it, you can do so until the moment it is prepared for shipment. Visit your order details page and follow the steps outlined above to cancel the item.
Refunds After Cancellation
The refund process for a cancelled Adidas order depends on the payment method you used. Here’s what you need to know:
Credit Card (Visa/Mastercard/American Express)
- If you paid for your order with a credit card, the reservation will be cancelled, and you will not be charged for the cancelled items.
PayPal
- If you used PayPal as your payment method, you will receive an immediate refund for the cancelled products.
Klarna
- If you chose Klarna as your payment method, the refund will be processed within 6 days after the cancellation.
Frequently Asked Questions
Q: How long do I have to cancel my Adidas order?
A: You can only cancel your Adidas order online within 15 minutes of placing it. After this time window, you will need to contact Adidas customer support for assistance.
Q: Can I cancel a “Back-in-Stock” item from my Adidas order?
A: Yes, you can cancel a “Back-in-Stock” item until it is prepared for shipment. Simply visit your order details page and follow the cancellation process outlined in this article.
Q: How will I know if my Adidas order cancellation is successful?
A: Adidas will send a confirmation email to the address you used to place your order once the cancellation has been processed. Be sure to check your email for this confirmation.
Conclusion
We hope this step-by-step guide has provided you with all the information you need to cancel your Adidas order successfully. Remember to act quickly within the 15-minute cancellation window and follow the outlined steps to ensure a smooth cancellation process. If you have any further questions or need additional assistance, don’t hesitate to reach out to Adidas customer support. Happy shopping!
Note: The information provided in this article is accurate at the time of writing. Please refer to the official Adidas website for the most up-to-date cancellation policies and procedures.
