If you’ve made an online purchase from Adidas, you may be wondering if you can return your item at an outlet store. In this article, we will explore the return policies of Adidas for both retail and franchise stores, as well as their online return process. We’ll also cover additional conditions and restrictions to help you understand the return options available to you.
Retail Stores
Adidas offers a straightforward return policy for purchases made at their retail stores. If you bought your item from a retail store, you can return it within 30 days from the date of purchase. However, for limited items such as hype items, the return window is reduced to 14 days. It’s important to note that swimwear, underwear, toiletries, cosmetics, shoe care products, and customized items are not eligible for return.
To initiate a return at a retail store, you’ll need to bring the item you wish to return along with the original receipt. If you can’t find your receipt, you may be able to provide your credit card or bank statement as proof of purchase. It’s essential to ensure that the item is in good condition and packed in its original packaging. Avoid cutting off any tags if they are attached to the item.
Franchise Stores
If you purchased your item from an Adidas franchise store, the return policy may vary. As franchise stores operate independently, they have their own return policies. To find out the specific return policy of the franchise store where you made your purchase, it’s best to get in touch with them directly. They will be able to provide you with the necessary information regarding returns and exchanges.
Online Purchases
For online purchases, Adidas has a separate return process. Unfortunately, items bought in store cannot be returned online. However, if you’ve made an online purchase and wish to return it, you have the option to do so within 30 days of receiving your order. It’s important to review the return policy for any additional restrictions that may apply to your specific item.
To start the return process for an online purchase, you can visit the Adidas website or use their mobile app. Follow the instructions provided to initiate the return. Before dropping off your parcel at a drop-off point, you’ll receive all the necessary details regarding the return. If you’re unsure about the nearest drop-off point, you can check FedEx’s website for this information.
Return at a Different Store
If you’ve purchased an item from a retail store, you have the convenience of returning it at any retail store within the country where you made the original purchase. This policy allows you to choose a more convenient location for your return. However, it’s important to note that this option is not applicable to franchise stores. If you’ve made a purchase from a franchise store, you’ll need to return the item to the same store.
Refunds
Once your return arrives at one of Adidas’ warehouses and the quality of the item has been approved, they will initiate the refund process. The refund can be issued via different methods depending on your selection during the return process.
If you choose to receive a refund through an e-gift card, you’ll receive it via email immediately after your return is approved. On the other hand, if you opted for a refund to be issued to your original payment method, it may take up to 30 days for the amount to reflect in your account. The exact timing of the refund appearing in your account may vary depending on your bank.
It’s important to note that Adidas reserves the right to issue refunds through an e-gift card in certain cases. This information is outlined in their return policy. Additionally, there may be exclusions and restrictions on refunds for resellers and those who provided an incorrect shipping address. For detailed information, it’s advisable to review the refund details provided by Adidas.
Additional Conditions
Adidas has a few additional conditions that you should be aware of before initiating a return. These conditions ensure that the return process is smooth and in compliance with their policies. Some of these conditions include:
The product should be in its original state and packaging.
The apparel should have the original tags attached.
The Accessories should include all parts of the original packaging.
The Footwear should be returned in the original shoe box.
It’s important to note that personalized items, which are made uniquely for you, cannot be returned unless there is a manufacturing defect. If you believe there is a defect with a personalized item, it’s best to contact Adidas customer service for assistance.
For products with a protective polythene lining, it’s crucial to keep the lining intact. Removing the protective lining may result in the item being ineligible for return due to health protection reasons. It’s important to adhere to this condition for the safety of all customers.
Restrictions and Final Sale Items
There are certain restrictions and final sale items that cannot be returned or exchanged. Adidas designates specific items as final sale, and these items are clearly indicated on the product page. For example, face covers are not eligible for returns or exchanges due to safety reasons.
However, if you receive a defective final sale item, you may still be entitled to a refund. In such cases, it’s recommended to contact Adidas customer service to start the return process and discuss the possibility of receiving a refund via a gift card.
It’s essential to review the return policy for any additional restrictions that may apply to your specific purchase. Adidas reserves the right to deny resellers the benefit of their returns and refund policy. They may also charge a restocking fee in certain cases. For a comprehensive understanding of these restrictions, it’s advisable to refer to Adidas’ terms and conditions.
Need Further Assistance?
If you have any questions or need assistance with the return process, Adidas provides customer care services to help you. They offer chatbot support 24/7 through the chat button located in the lower-hand corner of their website. Additionally, agent chat support is available from Monday to Sunday, 5:00 am to 8:00 pm PT. You can also reach out to Adidas customer care by phone at 1-800-982-9337 during the specified operating hours.
Remember, it’s important to have all the necessary information and follow the guidelines provided by Adidas to ensure a successful return of your online purchase. By understanding their return policies and any applicable restrictions, you can navigate the process with ease and receive the appropriate refund or exchange for your item.
